Knowledge Management and Changing Psychological Contracts
نویسندگان
چکیده
منابع مشابه
Psychological Contracts Book Section Psychological Contracts
LSE has developed LSE Research Online so that users may access research output of the School. Copyright © and Moral Rights for the papers on this site are retained by the individual authors and/or other copyright owners. Users may download and/or print one copy of any article(s) in LSE Research Online to facilitate their private study or for non-commercial research. You may not engage in furthe...
متن کاملPsychological Contracts and Knowledge Exchange in Virtual Teams
This study examines the influence of psychological contracts on the relations between social ties and knowledge exchange in virtual teams. We empirically tested our model in a field study of virtual teams in a large, multinational R&D firm. Results of structural equation modeling suggest two important antecedents to psychological contracts of knowledge sharing: instrumental and relational embed...
متن کاملKnowledge Issues in the Introduction of CRM Systems: Subculture Interactions, Tacit Knowledge sharing and Psychological Contracts
This exploratory case study research applies a processual analysis to the implementation of a Customer Relationship Management (CRM) system from a knowledge management perspective to a contemporary situation within a City Council. A specific focus is given to areas neglected in previous CRM studies sub-cultures, psychological contracts, how tacit knowledge is surfaced and shared, and with what ...
متن کاملKnowledge Issues in the Introduction of CRM Systems: Tacit Knowledge, Psychological Contracts, Subcultures and Impacts
This exploratory case study research applies a processual analysis (Pettigrew, 1997) to the implementation of a Customer Relationship Management (CRM) system from a knowledge management perspective to a contemporary (1999-2004) situation within Birmingham City Council. A specific focus is given to areas neglected in previous CRM studies sub-cultures, psychological contracts, how tacit knowledge...
متن کامل“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
ذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
ژورنال
عنوان ژورنال: The International Journal of Knowledge, Culture, and Change Management: Annual Review
سال: 2005
ISSN: 1447-9524,1447-9575
DOI: 10.18848/1447-9524/cgp/v04/59043